5. Resolving a service call


Resolving a call is the process of bringing a service call to a conclusion, either resolved or cancelled.

When resolving a call it is important to record the date and time at which the call was resolved as this is used to calculate your performance with the system reports.

If a call is resolved it is usual to specify the parts that were used to complete job. This is achieved using the combination of part category and part name dropdown lists to find the part used. The price of the part can be altered if required.

If the call is cancelled a simple note may be all that is required.